Delivery/Returns/Costs/Questions
(EU or International Orders)
All prices on the site are excluding VAT for international purchases. The 20% is used for the shipping cost and extra admin fees that now apply to us.
*Delivery:
Dispatch cut off point 12:00pm
(if you order after this time you item will be dispatched the following working day)
*Free carriage to UK only apply's to the below if we can use royal mail, if the item is too large we will call to discuss as there is other options available.
*Next day/Sturday delviery option - If you fall into one of the below again we will use royal mail however we can not guarrentee this service for you. No refund will be given if you select next day and it's a failed delivery due to the postcode location below. If you select Saturday and it doesn't get to you then you will be refunded down to the next service price (Next day).
Islands: HS IV,KA,KW,PA,PH,ZE, JE, GY, IM, TR (ALL ISLANDS APPLY)
Northen Ireland: BT
Returns FAQ's
How long does it take for the refund to be processed?
We process refunds weekly, however during busy periods, it can take longer.
How long does it take to get my money?
As soon as a refund has been agreed. Credit/debit card payments can take up to 5 days, depending on your bank or card provider, We will need to call you for card details so please inc number when returning.
What if item is returned back as not called for, no one is home,wrong address or refused?
In this case we will refund the item price less the 25% restocking charge to cover the cost of postage or if you want us to send it back to you there will be a small fee (carriage paid again)
Will we pay for the carriage costs for me to send the product back ? Can they send me a call tag to have the item picked up ?
Answer : No & No. Our basic warranty shipping policy is that the customer pays to ship the product back to us and we pay to ship the repaired/replaced product back to the customer or shop.
Warranty's are void if a certified electrician has not installed the item correctly and electricians contact, company name and details can not be provided. It will be nul and void if we are unable to contact electrician. Also receipt must be kept for work carried out and provided when claiming on fan warranty. (Installation must be to the latest British standard BS7671 )
What if I return an item that is out of warranty?
Unfortunately, we are unable to recover any costs incurred for items that are returned out of warranty so you will not be refunded. Your item will be available for collection from our stores or sent back to you for a small charge.
Do you sell spare parts?
Yes we do!
Will you share any of my detail?
We do not store credit card details for more details please terms and conditions and privacy policy.
DO NOT SEND YOUR ITEM BACK STRAIGHT AWAY
It is a inconvenience having to return items that are damaged or faulty, especially extractor fans as leaving a gaping hole in our bathroom or kitchen.
In our experience, most problems can be resolved without the need for sending items back.
We offer a 1 Year warranty
All information is taken from: http://www.which.co.uk/consumer-rights/regulation/consumer-contracts-regulations
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Items with obvious signs of use
Items that have been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 60 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (normally 7 days).
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at help@fans4less.co.uk.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at help@fans4less.co.uk and send your item to: Fans4less Limited, Unit 7 Poplars Farm, Forshaw Heath Road, Forshaw Heath Road, Earlswood, Solihull, B94 5JX, United Kingdom. Please make sure you include a copy of invoice and reason for returning.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: Fans4less Limited, Unit 7 Poplars Farm, Forshaw Heath Road, Forshaw Heath Road, Earlswood, Solihull, B94 5JX, United Kingdom
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If item is faulty please contact us regarding a Free returns label.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £20.00, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.